Privacy Policy
By using our platform, you agree to comply with and be bound by the following terms and conditions.
Effective Date: June 9, 2025. Surest Pay ("we," "us," or "our") , your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://www.surestpay.com/) and mobile application (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
When you register for an account or use our Services, we may collect:
Name
Email address
Phone number
Date of birth (if required for verification)
Payment information (limited to what is needed to process transactions)
Identification documents (if required for KYC compliance)
Any other information you voluntarily provide (such as feedback, support requests)
b.Information We Collect Automatically
When you use our Services, we may automatically collect:
Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, access times, pages viewed)
Usage data (how you interact with our Services)
c. Information from Third Parties
We may receive information about you from third-party services, such as payment processors or identity verification providers, where applicable.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our Services.
Process transactions and payments.
Communicate with you about your account or transactions.
Provide customer support.
Detect and prevent fraud and unauthorized activities.
Comply with legal and regulatory obligations.
Send you important updates and promotional communications (you can opt out of marketing communications at any time).
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Payment processors and banks to facilitate transactions.
Telecom providers and utility companies to fulfill services you request.
Third-party service providers who help us operate our platform (under strict confidentiality agreements).
Law enforcement or regulatory authorities, if required by law or to protect our legal rights.
In connection with a merger, acquisition, or sale of our business (you will be notified if such a transfer occurs).
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have certain rights regarding your personal information, including:
The right to access and update your information.
The right to request deletion of your information (subject to legal and operational requirements).
The right to opt out of receiving marketing communications.
To exercise any of these rights, please contact us at support@surestpay.com.
7. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Effective Date." Continued use of the Services indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@surestpay.com
Phone: +2349071179000
Address:27, Uwan-Infor Market Road, Benin City, Edo State, Nigeria.
